Complaints to the Social Complaints Board and the Employment Complaints Board

In each of the five regions two complaints boards have been established in order to deal with complaints in the area of social legislation. The division of tasks between these two boards is regulated by law.

The Employment Complaints Board hears complaints that concern support for citizens such as cash benefits, rehabilitation, sickness benefits and social pensions.

The Social Complaints Board hears complaints regarding other decisions. The field of legislation concerned is very wide. The Board hears for instance complaints regarding municipal decisions under the act on social services, the act on day care for children and young people, the act on individual housing benefits, the act on child allowances etc. The Board also hears complaints regarding certain decisions under the act on active social policy, the act on social pensions etc.

The Director of the state administration chairs both boards. The Director may delegate chairmanship to his Head of Department or to other staff in the state administration. The members of the boards have all been appointed by the Ministry of the Interior and Social Affairs. The municipalities and the Disabled Peoples Organisations Denmark are represented on both boards.

The Employment Complaints Board also comprises members from employers' organisations and trade unions as well as from the regional employment authority.

The Social Complaints Board

The Social Complaints Board consists of three members and is chaired by the Director of the regional state administration. The two other members are appointed by the Ministry for the Interior and Social Affairs following recommendation from the municipalities of the region and by the Minister for the Interior and Social Affairs following recommendation from Disabled Peoples Organisations Denmark.

If you intend to lodge a complaint with the Social Complaints Board, you have to submit your complaint to the municipality who will forward it to the regional state administration.

Further information on the work and the areas of activity of the Social Complaints Board may be found in the articles listed below.